Growing Livelihood Opportunities for Women

Solutions to Improve Gender Equity for Hyperlocal Delivery Operations

Logistics companies can implement 6 low-cost solutions to improve gender equity in their hyperlocal operations.
List of six solutions to improve gender equity in hyperlocal operations: 1, Make hiring collateral gender equitable 2. Develop new tele-caller script to convince women 3. Modify referral bonus to incentivize initial order completion 4 Provide initial handholding by team leaders 5 Develop a 5-minute video addressing concerns of women DAs 6. Assign women DA mentors and pay them INR 10 per order for 100 deliveries by mentee
GLOW’s 6 solutions to gender equity for hyperlocal delivery operations

Why should logistics companies aim to improve gender equity in hyperlocal delivery operations?

  • Access additional talent pool
  • Attract impact-focused investors
  • Build a positive brand image

Why do hyperlocal delivery operations have low gender diversity today?

Companies find it expensive to hire and retain women in hyperlocal delivery roles because of a combination of challenges within their organizations and ecosystem barriers. This includes the following challenges:

  • Company-level challenges:
    • Companies lack the skills to target and convince women
    • Onboarding material does not provide adequate information about the job (e.g. earnings, what to do on Day 1)
    • Onboarding material does not address key concerns of women
    • Companies lack effective mechanisms to resolve issues of women
  • Ecosystem-level challenges:
    • Job portals have a limited pool of women
    • Families do not give women permission for this role
    • Families do not invest in assets for women
    • Women are not taught driving

How can logistics companies make hyperlocal delivery operations more gender-equitable?

  • Build the organization’s capability to target and convince women: Make collateral and tele-caller pitch script gender-equitable
  • Develop peer and support networks for women: Provide initial handholding to new women delivery agents (DAs) by team leaders and develop a 5-min video to address the key challenges faced by women

To start your gender diversity journey, download the gender equity solution document for hyperlocal delivery>

If you want support implementing this roadmap, email us on GLOW@fsg.org>

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